Want to slash Bad Debt? Try a sharper approach.

Excalibur Data Driven Performance Management

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In the Revenue Cycle, there is no shortage of uncaptured revenue, masses of incompatible data, and fragmented solutions that fail to deliver solid ROI.

We know, because these are the problems our clients typically engage us to fix. What approach has helped us create lasting value for clients across the country? In a word, Data Driven Performance Management. OK, that's four words, but they are the absolute center of everything we do.

As a healthcare finance and revenue cycle operations performance management, analytics and outsourcing organization, we offer services that give our clients proven methods to slash bad debt, reduce A/R days, and minimize manual touches per claim. Most importantly, we can help you migrate to a data driven performance management culture that sustainably increases net revenue yield.

Excalibur – Our Service Offerings

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Merlin

Lean Consulting Package

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Avalon

Analytics Enabled Outsourcing Package

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Arthur

Interim Leadership Package

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Triads

AR Valuation Package

 

Merlin

Lean Consulting Package

Most healthcare organizations do not need consulting engagements that last four days a week, for two years or more. Especially when the outcome is a one-time pop to the balance sheet that is offset by outrageous fees and produces no ongoing results.

This is why Excalibur approaches consulting differently. In an industry that is data rich and intelligence poor, we ground our consulting services with proven analytics. Then, we partner with you on an ongoing basis to teach, support, and drive education-centric, data, and metric driven principles for managing your organization. This lean, or light, approach to consulting, supported by advance analytics, results in a sustainable relationship where the client is King, and enjoys behind the scenes support from a Merlin.

Merlin

Avalon

Analytics Enabled Outsourcing Package

To realize increased revenue, the best practice is not to hire more billing clerks. Why? In your A/R, there are literally hundreds of thousands of variables, volatility is high, and each claim is its own perilous adventure. But much more value can be gained when you replace billing clerks with Portfolio Consultants who have mastered the art and science that is Revenue Cycle Management.

That is exactly what we make possible. Let us take portions of your Accounts Receivable to Avalon to heal and thrive. Supported by analytics, segmentation and predictive science, our Portfolio Consultants become mini-CFOs and have a well-documented history of converting agent A/R into Cash.

Avalon

Arthur

Interim Leadership Package

If your organization has a position that needs to be filled while you search for the perfect permanent hire, we can provide the ideal interim leader. Instead of just filling the role, Excalibur provides a leader who implements our Merlin Lean Consulting approach and analytics, actively engages in recruiting for the permanent candidate, and provides the full benefit of his or her professional experience along the way.

Excalibur offers interim leadership services for the following positions:

  • CFO
  • Controller
  • Decision Support
  • VP / Executive Director, Revenue Cycle Operations
  • Revenue Cycle Systems and Controls
  • Director, Patient Financial Services
  • Director, Patient Access
  • Director, HIM

Staff augmentation for all staff and mid level leadership rolls within Patient Access, Patient Financial Services, Finance and Decision Support.

Arthur

Triads

A/R Valuation Package

Excalibur provides industry-leading expertise in the A/R Valuation and Reserves process, so we can help you create a business culture with the following attributes:

  • The revenue cycle operations team will understand the finance view of the A/R and how Revenue is viewed from its source, not from its current residual position.
  • The revenue cycle operations team will understand the Income Statement consequences of being at variance to budget (along with other Net Revenue Imperatives).
  • Weekly and mid-month adequacy studies will be performed by an actionable, highly automated method that avoids month-end surprises and endless out-of-model adjustments.
  • A triangulation A/R valuation method will be implemented using ENR, MNR and the Balance Methods at the account/txn level to determine the asset value of the active accounts receivable from a multi-prism “triangulated” view that is more sophisticated than, and pleasing to, external auditors and endeavors, rather than being conservative or aggressive, to get the valuation “right”.
Triads

Delivery : Built on Solid Pillars

Excalibur is committed to a pillar approach in which People, Process, Technology, Measurement and Structure must all be fully aligned and hardwired for quality. With these pillars in place, the Revenue Cycle Operating Model is positioned for sustainable success.

Radical Commitment

Radical Commitment to Defect and Exception Driven Performance Management Approach

Excalibur helps clients live by Key Leading and/or Key Relational Indicators that create an intense focus on managing what “didn’t happen”, pinpointing on variances and volatility, and making only the most strategic touches during the business day.

Personalized Solutions

Personalized Solutions

One size does not fit all. Excalibur employs a Best Practices approach and principles, but does not promote a cookie cutter approach to unique client needs. We consider all important dynamics when recommending, implementing and sustaining change.

Method Driven

Method Driven

Excalibur uses proven methods, such as Dispositional Receivables Management, to create a playbook that aligns the organization and takes our discipline of touching the right accounts and the right time with the right strategy to new heights.

Holistic View

Holistic View

Excalibur sees beyond the departmental view of the revenue cycle and uses a cross-disciplinary view, including all functional areas directly involved with the rapid, compliant conversion of Gross Revenue into Cash. This often includes Scheduling, Pre-Processing, Care Management, Patient Access, HIM, Revenue Cycle Systems and Controls, along with Patient Financial Services.

Interconnectivity

Interconnectivity

Additionally, an increasing burden is placed on revenue cycle leaders to be intimately involved in;Net Revenue and A/R Valuation topics, Revenue Integrity, Compliance, Systems and Decision Support. To this end, the structure must support interaction, liaison, or management of these functional processes within the larger context of healthcare financial management.

About Us

Excalibur Data Driven Performance Management is a healthcare finance and revenue cycle operations performance management, analytics and outsourcing organization based in Grand Junction, Colorado.

Zane Newitt, the firm’s Founder and CEO, began his career working in diverse provider settings while simultaneously pursuing formal education in the field. Additionally, Excalibur has enjoyed the unique opportunity to build experience by working with the broadest possible range of clients; ranging from Critical Access and rural facilities to large for-profit healthcare systems. The fact that Excalibur leadership and staff have had their “hands stained with the red ink of the UB04” gives us a unique perspective, has helped us create a rare hybrid of custom solutions that are combined with universally proven revenue cycle management principles and practices.

Excalibur’s science-based goals setting method, and our radical commitment to a data-driven decision making and performance management culture yields better (and more sustainable) results than some “Big 5” cookie cutter or unapplied academic approaches, which are too often recommended by those who have no actual work experience in a hospital or physician practice setting.

Zane Newitt
Zane Newitt

Founder/CEO

Excalibur's Founder and CEO has been transforming healthcare organizations from “How do we feel Cash is?” to robust data and metric driven cultures for over twenty years. After paying his way through college by working in every functional area of the revenue cycle in various hospital and physician practice settings, Zane moved into the technology enablement and professional services space. He held various staff, management, and executive roles before starting Excalibur Data Driven Performance Management in 2007, with the sole purpose of bringing the industry a disciplined approach to optimizing performance.

A teacher at heart, Zane enjoys various adventures outside of work, including; writing, teaching medieval and ancient history as well as theology, in which Zane earned a doctorate in 2000. A published author, avid traveler, parent and coach, Zane lives in the Rocky Mountains of Colorado with his three children.

Kelsey Ross
Kelsey Ross

Director, Data Driven Performance Management and Analytics

Kelsey guides all the technology enablement for Excalibur.

In her three years with the firm, Kelsey has lead multiple implementations, built a call center software relevant to revenue cycle operations, and led the organizations many BI driven initiatives.

Currently, Kelsey is pursuing a degree in the big data and analytics space with an emphasis in healthcare.

When not quality checking code, troubleshooting complex patient-friendly statement topics, or developing leading indicators and dashboards, Kelsey enjoys traveling the concert circuit, practicing yoga, weight-training, and enjoying the beautiful outdoors of western Colorado.

Jenna Shearer
Jenna Shearer

Operations Director

Jenna comes from an extensive collections, call center and management background and brings a calm, organized, and regimented discipline to the operations functional area at Excalibur.

Possessing advanced receivables management and segmentation skills blended with strong technical acumen, Jenna has great command and control of the operations.

An admitted “revenue cycle-aholic”, Jenna finds some time for hiking, sports and raising two children with her fiancé in Grand Junction, Colorado.

Kira Hudson
Kira Hudson

Operations Manager, Govt and Non-Govt Payers

Kira guides the management of all Gov and Non-Government outsourced receivables for Excalibur. Possessing decades of claims management, insurance follow up, denials prevention and recovery, litigation and settlement expertise, Kira brings a tremendous amount of leadership and well rounded revenue cycle subject matter expertise to Excalibur and its client community.

Kira has a degree in Healthcare Administration with a minor in Psychology, runs a non-for profit organization to combat a rare disorder called Blount’s disease, and has an eclectic musical taste, frequently discovering lesser known bands and artists. She is the mother of four. She and her husband live in Grand Junction, Colorado.

Jessica Southern
Jessica Southern

Operations Manager, Self Pay

Jessica has been with Excalibur since October of 2015. Starting as a Self Pay Account Representative, she has been promoted twice in her tenure and is the key point person to “manage the floor” for Excalibur’s most complex accounts and client partners. Possessing dynamic organizational and process related skill sets, Jessica is one to watch as an up and coming leader in the industry.

The staff adoringly refers to Jessica as “Mary Poppins” because she magically has everything from supplies to groceries to tools at any time, seemingly by magic.

When not keeping the entire organization organized or heading the party planning committee, Jessica enjoys arts and crafts and travel with her husband.

Katie Ozga
Katie Ozga

Operations Manager, Self Pay

Katie is an original employee with Excalibur DDPM since its expansion into the outsourcing space in early 2015.

Coming from a collections and call center environment, Katie’s metric guided drive and energy is a perfect fit for Excalibur’s mission and values.

Katie is “willing to die for her client” and brings a relentless pursuit for cash and a favorable patient experience every day to Excalibur. Katie is a workflow ninja and is growing in her career path as a rare “vertical horizontal”, understanding both tactical and big picture topics in a balanced, advanced way.

Katie is the organization’s fashion diva. She is from California but loves enjoying the Colorado outdoors with her fiance and two dogs.

 

Where We Are

Our Camelot is in Colorado. Here are just a few of the companies that we lend our professional services to.

Speaking and Teaching Opportunities

The leadership and staff of Excalibur have been grateful for the learning we have enjoyed by participating in many knowledge sharing forums and conferences. We have seen that providers, and not consulting firms, have the most innovative ideas for cash and new net revenue improvements. So we would greatly welcome the opportunity to bring progressive revenue cycle leaders together for consortiums, focus groups, brief engagements and customized seminars. To discuss these opportunities further, click here.

Get in touch with us

Please contact Excalibur to discuss a partnership opportunity at:

icon-phone970.366.7476

icon-emailslashbaddebt@excalibur-ddpm.com